Ordering / Payment Info
HOW CAN I CONFIRM MY ORDER WAS PROCESSED?
When an order is placed, an email confirmation along with the order # is sent to the customer. Once the package ships from our warehouse, a tracking # is sent to the customer in a separate email.
WHAT PAYMENT OPTIONS ARE AVAILABLE TO ME?
We accept VISA, MasterCard, American Express, as well as Buy Now, Pay Later options, PayPal, AfterPay and Laybuy. A bank deposit option is also available. For further assistance on payments, please contact our sales office on 07 3198 2484 Monday through Friday, between the hours of 8am and 4pm AEST.
WHEN PLACING AN ORDER ONLINE ARE MY CREDIT CARD DETAILS SAFE?
Yes, our website features a highly secured credit card processing gateway to protect our customer credit card information.
CAN I PLACE AN ORDER ON THE PHONE?
Yes, we do accept phone orders, however we do not take payment over the phone and will provide you with an invoice number for you to make a payment with via one of our payment options.
I RECENTLY PLACED AN ORDER AND HAVE NOT RECEIVED AN EMAIL CONFIRMATION.
Once the order is successfully processed, the confirmation details are automatically emailed to the customer. Please check your spam folder if you did not receive an email from Hairmax.com.au in your inbox. If the order is placed by phone and an email address is not provided, the Hairmax® representative will verbally recite the order number for confirmation purposes. For further assistance, please contact our sales office on 07 3198 2484 Monday through Friday, between the hours of 8am and 4pm AEST.
DO YOU ACCEPT PICKUP ORDERS?
We do not accept pickup orders. All our products are sent via courier and need a business or residential address. For further assistance, please contact our sales office on 07 3198 2484 Monday through Friday, between the hours of 8am and 4pm AEST.
WILL MY ORDER PROCESS FASTER IF I CALL THE OFFICE DIRECTLY OR IF I ORDER ONLINE?
No, both methods of ordering are equally effective and efficient.
WHAT DOES THE PURCHASE PRICE OF A HAIRMAX® LASER DEVICE INCLUDE?
When purchased directly through Hairmax AU, all Hairmax® laser devices come with a 1-year factory warranty and a 6 Month money back guarantee (including a 20% return shipping and handling fee off the purchase price).
Financing with Buy Now, Pay Later Options
DO YOU OFFER FINANCING ON YOUR PRODUCTS?
Absolutely! We have partnered with PayPal, AfterPay and Laybuy to offer a buy now, pay over time option with 3, 6 and 12 month payment instalments.
DO YOU CHARGE A FEE FOR THE PAY LATER OPTION?
Not at all! PayPal, AfterPay and Laybuy offer interest free payments and Hairmax® does not charge you extra if you want to pay for the order in instalments.
IS THE HAIRMAX® WARRANTY OR MONEY BACK GUARANTEE AFFECTED BY MY AFTERPAY, PAYPAL AND LAYBUY FINANCING?
Absolutely not! We stand behind our warranty and money back guarantee, in accordance with our terms and conditions, and your PayPal, AfterPay and Laybuy financing does not impact it.
HOW DO I PLACE AN ORDER USING PAYPAL, AFTERPAY AND LAYBUY FINANCING?
Simply click your payment choice button during the checkout process and follow the prompts! It’s quick, easy, and no need to leave the Hairmax® site to order.
HOW DO YOU SHIP HAIRMAX® LASER DEVICES, HAIR CARE PRODUCTS AND ACCESSORIES?
Australian domestic Hairmax® AU laser device orders ship via AusPost. New Zealand domestic Hairmax® AU laser device orders ship via NZ Post. Please see our product pages for detailed information about shipping specific items. Please see our full Terms & Conditions for more general information on shipping.
WHAT ARE THE SHIPPING OPTIONS ON HAIRMAX® LASER DEVICES? MAY I EXPEDITE MY ORDER?
We offer Free Express Shipping on all Hairmax® laser devices and it will take 1-3 business days with AusPost.
HOW LONG WILL IT TAKE TO RECEIVE MY HAIRMAX® LASER DEVICE ORDER?
Once the package is released, Express Shipping can take approximately 1-2 business days to transit through major cities. Other areas may take approximately 2-3 business days. These times are subject to change and delays may be experienced during peak delivery times at AusPost.
DO I HAVE TO SIGN FOR MY HAIRMAX® PACKAGE?
Yes, all Hairmax® AU laser devices require a signature upon delivery. If no one is at home to sign for the package, the courier will leave a card and the package will be taken to the local Australia Post Office for collection. Safe Drop option is not permitted on Laser Devices. If a package is returned to sender and multiple attempts are made to reship, additional shipping fees may apply.
CAN A PACKAGE BE SHIPPED OUTSIDE OF AUSTRALIA AND NEW ZEALAND?
Yes, for all international orders please head to the Hairmax® US site hairmax.com.
HOW MUCH IS STANDARD SHIPPING AND EXPRESS SHIPPING ON HAIR CARE PRODUCTS AND ACCESSORIES AND HOW LONG WILL IT TAKE?
We offer a flat rate shipping option on all hair care products and accessories for domestic Australian shipments with AusPost. The flat rate shipping options and estimated delivery times are as shown:
Regular Shipping (3-10 business days) - $8.95
Express Shipping (1-3 business days) - $19.95
Hair care products and accessories ship internationally to New Zealand via NZ Post. The flat rate shipping options and estimated delivery times are as shown:
International Economy (5-12 business days, no tracking) - $16
International Express (3-7 business days, with tracking) - $27
I PLACED AN ORDER SEVERAL DAYS AGO AND HAVE NOT RECEIVED IT YET?
We are very sorry for the inconvenience. Please call us on 07 3198 2484, Monday through Friday, between the hours of 8am and 4pm AEST, and a Hairmax® AU customer service specialist can assist you in tracking your order. During periods of extreme order volume, order shipments may be delayed.
Laser Device Treatment Info
HOW DO I USE THE VARIOUS HAIRMAX® LASER DEVICES TO TREAT MY HAIR LOSS?
The Hairmax® laser devices have been designed with both comfort and convenience in mind. They are light weight and at different prices to fit any ‘pocket-book’. Each device is used only 3 times a week (such as Monday, Wednesday, and Friday) to achieve results. All devices emit the same laser energy, and the only difference is that treatment times vary depending on the model. The more lasers, the faster the treatment time. The LaserBand 82 only requires treatment time as little as 90 seconds, which is the fastest treatment time of any home use laser device on the market. The LaserBand 41 – treatment time as little as 3 minutes and 3 times a week (and is rechargeable). The Ultima 12 has a treatment time of only 8 minutes. The Ultima 9 Classic has a treatment time of just 11 minutes. The Hairmax® Laser 272 PowerFlex Cap has a 15 or 30 minute treatment time.
DO HAIRMAX® LASER DEVICES HAVE TO BE USED INDEFINITELY?
Hairmax® laser device treatments have to be used on an indefinite basis to continue to see positive benefits. However, once you are satisfied with the results, you can try cutting back on treatments to twice a week, but if you experience any shedding, you will have to return to using the device 3 times a week. We do not recommend that you stop using the device altogether, because if you stop, your hair will return to the state it was in before you started treatment.
WHAT IS THE DIFFERENCE IN USING THE 4 SECOND OR THE 30 SECOND TREATMENTS FOR THE LASERBAND?
Each method delivers a similar laser energy dose, so it is up to the user as to which method to use as described in the device’s User Manual.
WHAT IS THE BEST WAY TO USE THE LASERCOMB AND THE LASERBAND?
For the Hairmax® LaserComb: The device is used 3 times a week, and should be moved very slowly over your head, and not used like a brush. The device will emit an audible beep and/or vibration every 4 seconds to alert you to move the device ½ inch to the next site. You should continue to use the device this way until you cover either the area you wish to treat, or your entire head with multiple passes as described in the User Manual, until the treatment time is completed. For the Hairmax® LaserBand: Simply place the device on the front of your head and gently move it to the top of your head, then the back, using either the 4 second or 30 second method described in the User Manual.
HOW OFTEN DO I HAVE TO USE THE HAIRMAX® LASER DEVICES?
Hairmax® laser device treatments only have to be used 3 times a week, such as every other day (for example, Monday, Wednesday, Friday) for optimal results.
DO I HAVE TO WASH MY HAIR EVERY TIME BEFORE I USE THE HAIRMAX® LASER DEVICES?
No, but the Hairmax® laser devices should be used on a clean scalp so that the optimal laser energy reaches the scalp for delivery to the follicles for best results.
CAN THE HAIRMAX® LASER DEVICES BE USED EVERY DAY INSTEAD OF EVERY OTHER DAY?
No, the Hairmax® laser devices when used 3 times a week will provide optimal results. Using them every day will not increase benefit.
WHAT IS THE TREATMENT TIME FOR THE LASERBAND?
The LaserBand has 82 lasers for broader coverage and will deliver the same energy proven to treat hair loss and thinning hair and regrow hair, in as little as 90 seconds, 3 times a week. (Some physicians have recommended that the LaserBand be used for up to 10 minutes at each session, and report good results).
ARE THE HAIRMAX® LASER DEVICES SAFE TO USE WITH OTHER HAIR GROWTH PRODUCTS?
Hairmax® laser devices are safe and gentle, and can be used with other hair growth products.
DO I NEED TO USE MINOXIDIL AND/OR OTHER HAIR CARE PRODUCTS FOR THE HAIRMAX® LASER DEVICES TO WORK?
No, the Hairmax® laser devices have been proven to work alone.
CAN I USE HAIRMAX® LASER DEVICES TO TREAT MY HAIR LOSS WHILE I AM USING THE HAIRMAX® HAIR FIBERS CONCEALERS?
Yes, you can use the Hairmax® Hair Fibers to conceal hair loss while waiting for the benefits of the Hairmax® laser devices to occur. However, be sure to wash out the Hair Fibers before each laser treatment because they can block the optimal laser energy from reaching the scalp. from reaching the scalp.
SHOULD I TOWEL DRY MY HAIR AFTER WASHING IT, BEFORE USING A HAIRMAX® LASER DEVICE?
Yes, it is a good idea to use the Hairmax® laser device on damp hair, and not soaking wet hair.
WHICH SHAMPOOS ARE BEST TO USE WITH THE HAIRMAX® LASER DEVICES?
It is recommended that you use a sulfate free shampoo, as shampoos that contain sulfate could negatively affect your hair loss condition. We offer the Hairmax® Density Hair Care System which do not contain irritants such as sodium lauryl sulfate. A description of these products can be found on the website.
CAN I USE MINOXIDIL AND HAIRMAX® LASER DEVICES TOGETHER TO TREAT MY HAIR LOSS?
Yes, many doctors use them together because they believe that synergistic results will occur. If you choose to use them together in a combination regimen, minoxidil should be used as directed 2 times a day, and the Hairmax® laser device 3 times a week as directed. On those days when you use this combination regimen, we suggest that you use the Hairmax® laser device first, followed by application of minoxidil.
IF I HAVE COLOUR TREATED HAIR, WILL THE HAIRMAX® LASER DEVICES STILL WORK?
Yes, the Hairmax® laser devices can be used on all hair colours. We do, however, recommend that you wait for 2 – 3 days after any hair colouring process prior to using the device.
IF I STYLE MY HAIR WILL THE TEETH OF THE HAIRMAX® LASER DEVICES RUIN MY HAIRDO?
No, the Hairmax® laser devices are not meant to be used like a typical comb or brush. The devices are simply moved in a gentle manner so that it will not affect a hairdo.
WHAT IS THE DIFFERENCE IN USING THE 15 MINUTE CONSTANT LIGHT TREATMENT VS. 30 MINUTE PULSING LIGHT TREATMENT?
Each method delivers the same laser energy dose, so it is up to the user as to which method to use as described in the device’s User Manual.
WHO IS A GOOD CANDIDATE FOR TREATMENT WITH A HAIRMAX® LASER DEVICE?
The ideal candidate is one that has mild to moderate hair loss or thinning*, and wants to regrow lost hair, and help prevent further progression. It is best to start treatment at the first sign of hair loss, because the earlier you start, the better your results will be.
HOW DO I USE THE HAIRMAX® POWERFLEX LASER CAP TO TREAT MY HAIR LOSS?
The Hairmax® PowerFlex Laser Cap has been designed with both comfort and convenience in mind. They are light weight, very flexible and comfortable. Use the device just 3 times a week on non-consecutive days (such as Monday, Wednesday, and Friday) to achieve results. Just position it on your head, (clean scalp recommended) and relax or go about your daily business.
HOW DO THE HAIRMAX® LASER DEVICES WORK TO REGROW HAIR?
Hairmax® laser devices utilise laser energy to stimulate the follicle to grow healthy new hair when you have androgenetic alopecia, also known as pattern baldness or thinning hair. The Hairmax® laser devices work directly on the hair follicle, to provide the energy needed to support healthy hair growth, by helping to increase blood circulation to the follicle, to increase circulation and remove waste products.
I AM JUST STARTING TO NOTICE THAT MY HAIR IS BEGINNING TO THIN. SHOULD I START TREATMENT WITH A HAIRMAX® LASER DEVICE NOW?
You should start to treat thinning hair when you begin to notice thinning, because the earlier you start, the better your results will be. The Hairmax® laser devices are easy and convenient to use, just three times a week for as little as 90 seconds up to 30 minutes depending on the model.
CAN PEOPLE OF ALL AGES BENEFIT FROM HAIRMAX® LASER TREATMENT?
Hairmax® laser therapy is recommended for adults aged 18 and up. Age is not a factor, benefits are determined by the progression of your hair loss and the consistency of use. It's best to start treatment at the first signs of hair loss, regardless of age.
WILL THE HAIRMAX® LASER DEVICES REGROW HAIR IN BOTH MEN AND WOMEN?
The Hairmax® laser devices have been clinically proven to effectively and safely treat pattern hair loss and promote hair growth in both men and women*. The best time to use the devices is when you first notice hair loss or thinning hair. There have also never been any reports of serious side effects occurring. Users experience an average hair growth of 129 new hairs per square inch (6.4 square cm) with results seen in 12 to 16 weeks. The Hairmax® laser devices can also be used with any other treatments. Finally, the devices must be used indefinitely to maintain results.
WHAT IS THE DIFFERENCE BETWEEN FDA CLEARED AND FDA APPROVED?
The FDA “approves” drugs and generally “clears” medical devices. Cleared medical devices are those that FDA has determined to be substantially equivalent and safe to another similarly marketed device. The FDA requires data to back equivalence claims and descriptive, performance and safety data to support this type of submission. In the case of new technology, the FDA requires submission of the results of a clinical trial proving not only safety, but efficacy. The results of the clinical trials, submitted with the filings, were a key factor in the FDA Clearing Hairmax® devices.
CAN THE HAIRMAX® LASER DEVICE BE USED FOR OVERALL THINNING OF HAIR AFTER MENOPAUSE?
The majority of women with mid-life hair loss tend to have diffuse (widespread) thinning on all areas of the scalp. The Hairmax® LaserBand devices will provide complete coverage of your scalp to treat this diffuse thinning.
HOW DO I KNOW IF MY HAIR FOLLICLES ARE DORMANT OR NO LONGER FUNCTIONING?
It is not possible to know the difference unless you begin treatment with a Hairmax® laser device to see if they will ‘wake’ up and begin to produce hair. If no hair regrows, your hair follicles are no longer functioning.
CAN I USE THE HAIRMAX® LASER DEVICES FOR HAIR LOSS OUTSIDE OF THE SHADED AREAS IN THE NORWOOD HAMILTON OR LUDWIG SAVIN CLASSIFICATION?
For best results, the Hairmax® laser devices should only be used for the areas depicted. However, many men and women have used the devices for hair loss outside of the shaded areas and have reported good results. For women, overall thinning of hair after menopause can be successfully treated with the devices.
I HAVE FITZPATRICK SKIN TYPE IN THE 5/6 RANGE – WILL THE HAIRMAX® LASER DEVICES WORK FOR ME?
The Hairmax® laser device studies were only studied in the skin types shown as it was easier to visualise and analyse the hair against a light background. Many women with darker skin tones have used the Hairmax® laser devices successfully, and many physicians recommend the devices for darker skin tones, as well.
IS IT RECOMMENDED TO USE THE HAIRMAX® LASER DEVICES AFTER HAIR TRANSPLANT SURGERY?
Many hair transplant surgeons use the Hairmax® laser devices in conjunction with transplant surgery as they feel that they speed healing time, increase patency of the grafts and improve overall results. We recommend that if you wish to use the devices after your surgery that you consult with your surgeons about whether and how to use them after the transplant procedure.
ARE THE HAIRMAX® LASER DEVICES EFFECTIVE TREATMENT FOR ALL ETHNICITIES, AND SKIN TONES?
All the Hairmax® laser devices are cleared by the FDA for treating hereditary hair loss in males and females with light to medium/dark skin tones. The clinical studies were not based on ethnicity, but was limited to those with these skin tones in order to make counting hair easier, as it is difficult to count them against darker backgrounds. Many individuals with darker skin tones have chosen to use the Hairmax® laser devices, and report that they are pleased with the results.
IF I HAVE A THYROID CONDITION, WILL THE HAIRMAX® LASER DEVICES HELP ME TREAT MY HAIR LOSS?
If your thyroid is being successfully controlled with medication and your thyroid values are normalised, the Hairmax® laser devices can help to restore your hair condition.
DO I HAVE TO WASH MY HAIR EVERY TIME BEFORE I USE THE HAIRMAX® POWERFLEX LASER CAP?
No, but the Hairmax® PowerFlex Laser Cap should be used on a clean scalp so that the optimal laser energy reaches the scalp for delivery to the follicles for best results./p>
WHAT FORMS OF ALOPECIA CAN BE EFFECTIVELY TREATED WITH THE HAIRMAX® LASER DEVICES?
Hairmax® laser devices are indicated to treat the most common form of hair loss, androgenetic alopecia which is also called hereditary hair loss, or pattern hair loss.
WILL THE HAIRMAX® LASER DEVICES BE EFFECTIVE IF I HAVE PSORIASIS?
No, the Hairmax® laser device will not be effective in treating psoriasis.
ARE THE HAIRMAX® LASER DEVICES EFFECTIVE FOR TREATING ALOPECIA AREATA?
We do not believe that the Hairmax® laser devices will be effective for treating alopecia areata or any of its variants.
ARE HAIRMAX® LASER DEVICES EFFECTIVE IN TREATING CHEMOTHERAPY INDUCED HAIR LOSS?
Hairmax® laser devices will not prevent hair loss during chemotherapy. However, while there have been no clinical studies carried out on helping to return hair after chemotherapy, some individuals have on their own used the devices in this regard and have reported some benefit.
ARE HAIRMAX® LASER DEVICES EFFECTIVE IF I HAVE HAIR EXTENSIONS?
You can use Hairmax® laser devices if you have hair extensions. To treat your hair loss when you have them, you must remove the teeth mechanism on the device if you are treating your condition when the extensions are in place. This will prevent any of your hair extensions from becoming caught on the teeth and being pulled off. After removing the teeth, the device should be held on top of your hair.
DOES HAIRMAX® LASER THERAPY REALLY WORK?
The answer is YES! Hairmax® laser therapy has been proven to regrow hair in 7 clinical studies, conducted by leading physicians in the field of hair restoration. Hairmax® has been granted 8 FDA Clearances and 14 medical device licenses worldwide.
Laser Device Model Info
WHAT ARE THE DIFFERENCES IN THE VARIOUS MODELS OF THE HAIRMAX® LASER DEVICES?
All Hairmax® laser devices deliver the same energy which has been proven to effectively treat hair loss and thinning hair, and stimulate hair growth. The only difference is in the treatment times, i.e. the more lasers the shorter the treatment time. All devices require treatment only 3 times a week for the following length of time. LaserBand 82 –Treatment time: as little as 90 seconds LaserBand 41 – Treatment time: as little as 3 minutes Ultima 12 – Treatment time: just 8 minutes. Ultima 9 Classic – Treatment time: just 11 minutes. Laser 272 Cap – Treatment time: just 30 minutes.
HOW LONG DO I HAVE TO USE THE HAIRMAX® POWERFLEX LASER CAP AND DO I HAVE TO USE IT FOREVER?
To maintain results, you have to continue using the Hairmax® PowerFlex Laser Cap indefinitely on a consistent basis to continue to see positive benefits. Once you are satisfied with the results, you may try to cut back on treatments to twice a week for maintenance. However, if shedding occurs, you will have to return to treatment 3 times a week.
HOW LONG DOES IT TAKE TO SEE RESULTS FOR TREATMENT WITH THE HAIRMAX® POWERFLEX LASER CAP?
Results from treatment with the Hairmax® PowerFlex Laser Cap takes time as hair grows ½ inch (1.2 cm) a month, so do not expect to see results ‘overnight’. Users typically begin to see results within 12 to 16 weeks, so it is important to take the ‘long view’ and give the devices time to work. While results vary with each individual, in the clinical studies, over 90% of Hairmax® users experience hair growth. Some of our researchers also feel that further positive results can occur beyond the 26-week period of time of the studies, for up to a year or more of continued use.
CAN THE HAIRMAX® POWERFLEX LASER CAP BE USED EVERY DAY INSTEAD OF EVERY OTHER DAY?
It is recommended to use Hairmax® PowerFlex Laser Cap 3 times a week for optimal results. Using them every day will not increase benefit.
HOW LONG HAVE THE HAIRMAX® LASER DEVICES BEEN ON THE MARKET?
The Hairmax® laser devices were the pioneers in the home treatment of pattern hair loss with the introduction of the Hairmax® LaserComb in 2000. Since that time, over a million people have purchased the devices, and there has never been any reports of harmful side effects occurring.
IS THE LASERBAND DESIGNED TO BE ‘ONE SIZE FITS ALL’ AND HOW DO I KNOW IT WILL FIT MY HEAD?
The LaserBand is designed to fit the average head size of most individuals, so fitting is usually not a problem.
DO THE HAIRMAX® LASER DEVICES HAVE TO BE CLEANED?
Hairmax® laser devices may need to be cleaned from time to time to ensure maximum benefit. To clean the device, unplug it, then gently remove the teeth by pulling them straight out. Clean the window with a soft damp cloth and then replace the teeth. The device is now ready to be used.
DO THE HAIRMAX® LASER DEVICES CONTAIN LED OR INFRA-RED LIGHT LIKE SOME OF THE OTHER ONES ON THE MARKET?
No, the lasers contained in all Hairmax® laser devices are actual lasers to allow for maximal delivery of the laser energy to the follicles.
Laser Device Efficacy
WHAT BENEFITS WILL I SEE FROM USING THE HAIRMAX® POWERFLEX LASER CAP?
Any of the following indicates response to treatment with the Hairmax® PowerFlex Laser Cap: New hair growth, Reversal of hair thinning, Hair growing stronger, Increase density and fullness, More manageability and vibrancy, Less shedding will occur over time.
HOW LONG DOES IT TAKE TO SEE RESULTS FOR TREATMENT WITH THE HAIRMAX® LASER DEVICES?
Results from treatment with the Hairmax® laser devices takes time as hair grows ½ inch (1.2 cm) a month, so do not expect to see results ‘overnight’. Users typically begin to see results within 12 to 16 weeks, so it is important to take the ‘long view’ and give the devices time to work. While results vary with each individual, in the clinical studies, over 90% of users experience hair growth. Some of our researchers also feel that further positive results can occur beyond the 26-week period of time of the studies, for up to a year or more of continued use.
WHAT BENEFITS WILL I SEE FROM USING THE HAIRMAX® LASER DEVICES?
Any of the following indicates response to treatment with the Hairmax® laser devices: New hair growth, Reversal of hair thinning, Hair growing stronger, Increase density and fullness, More manageability and vibrancy, Less shedding will occur over time.
WILL HAIRMAX® LASER TREATMENT WORK FOR ME?
Hairmax® laser therapy works best for men and women in the early to moderate stages of hair loss. Once the hair follicle is no longer producing hair, the hair loss cannot be reversed. In clinical studies over 90% of participants experienced significant new hair growth with an average increase in hair count of 129 additional new hairs per sq. in. (1 inch = 645 sq. mm.).
DO THE MORE EXPENSIVE HAIRMAX® LASER DEVICES HAVE HIGHER POWER, AND GIVE BETTER RESULTS?
No, all devices emit the same energy level and will give the same results, with the only difference between models being the treatment time, i.e. the more lasers, the shorter the treatment time.
HOW LONG DO I HAVE TO USE THE HAIRMAX® LASER DEVICES AND DO I HAVE TO USE THEM FOREVER?
To maintain results, you have to continue using the Hairmax® laser devices indefinitely on a consistent basis to continue to see positive benefits. Once you are satisfied with the results, you may try to cut back on treatments to twice a week for maintenance. However, if shedding occurs, you will have to return to treatment 3 times a week.
DO HAIRMAX® LASER DEVICES WORK ON THE ENTIRE HEAD OR ONLY ON THE TOP?
The Hairmax® laser devices treat hair loss and thinning hair* over the entire head, back, front, top and sides, unlike drugs that work best only on the top.
I HAVE BEEN USING THE HAIRMAX® LASER DEVICE FOR MANY WEEKS, BUT I AM NOT SEEING RESULTS SO WHERE DO I GO FROM HERE?
We recommend that you take the ‘long view’ to judge results. The Hairmax® laser devices work in 2 ways – to help regrow hair and/or to help you keep what you have. Therefore, we recommend that you use the device for at least 20 weeks, to judge results.
Technical Device Info
WHAT ARE THE VOLTAGE REQUIREMENTS ON THE HAIRMAX® LASER DEVICES FOR AUSTRALIA/NEW ZEALAND USAGE
The Hairmax® laser devices are shipped with an approved power cord and plug that work with voltages from 220-240.
WHAT IS THE LASER STRENGTH AND LIFE EXPECTANCY OF THE LASER LIGHT IN A HAIRMAX® LASER DEVICE?
Hairmax® laser devices are an FDA Cleared home use laser devices clinically proven safe and effective for men and women. All Hairmax® models are designed to last up to 10-15 years. The laser strength is approximately 655 nm, and 5 mw per beam. Hairmax AU uses the highest quality components to manufacture Hairmax® laser devices. Our lasers are precise components that are designed to last 15,000 hours. The lasers have internal circuitry to ensure they are providing the optimum level of laser output. If the laser starts to fail, the power level will not diminish, they will completely shut off.
HOW DO I RECHARGE THE BATTERY IN MY HAIRMAX® LASER DEVICE?
To recharge the Hairmax® Ultima 9 Classic and Ultima 12 simply plug the power cord directly into the Hairmax® handle or place the device in the charging cradle. To recharge the Hairmax® LaserBand 82, LaserBand 41, Laser 272 PowerFlex Cap simply plug the power cord directly into the Hairmax® device.
IS VISUAL SAFETY A CONCERN WHEN USING THE HAIRMAX® POWERFLEX LASER CAP?
Hairmax® laser devices have been specially designed using power requirements for maximum attention to visual safety. Avoid direct contact with eyes.
HOW OFTEN DO I HAVE TO RECHARGE THE BATTERY IN MY HAIRMAX® LASER DEVICE?
All Hairmax® laser devices are equipped with a built-in rechargeable battery and, once charged, can be used for approximately 24 hours of continuous use. When the battery requires charging, the Hairmax® device will turn off and the red indicator light will start to blink. It is recommended that you always return the Hairmax® to the charging cradle after each use to keep it fully charged. Please see your Hairmax® device User Manual for charging details.
HOW LONG DOES IT TAKE FOR THE HAIRMAX® LASERCOMB TO FULLY CHARGE?
It takes approximately 2-3 hours for the Hairmax® device to fully charge. Please see your Hairmax® device User Manual for charging details.
HOW LONG DOES IT TAKE FOR THE HAIRMAX® POWERFLEX LASER CAP TO FULLY CHARGE?
It takes approximately 4-6 hours for the Hairmax® device to fully charge. Please see your Hairmax® device User Manual for charging details.
IS THE LASER POWER OF THE HAIRMAX® LASERCOMB DIMINISHED IF THE BATTERY IS NOT FULLY CHARGED?
If the laser power diminishes because of low battery, the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.
WHAT ARE THE VOLTAGE REQUIREMENTS ON THE HAIRMAX® POWERFLEX LASER CAP FOR INTERNATIONAL USAGE?
The Hairmax® PowerFlex Laser Caps are shipped with an approved power cord and plug that work with voltages from 220-240.
WHAT DO I DO IF MY HAIRMAX® LASER DEVICE HAS STOPPED FUNCTIONING PROPERLY?
Hairmax AU offers a full 1-year warranty on all our Hairmax® laser devices purchased from authorised distributors. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty questions or concerns. Kindly contact a support specialist on 07 3198 2484 during the hours of 8am and 4pm AEST, Monday through Friday, and please have your device, power cord and cradle available for troubleshooting.
WHAT IF MY HAIRMAX® LASER DEVICE HAS STOPPED WORKING AND I AM OUTSIDE OF THE SPECIFIED WARRANTY PERIOD?
In the rare event that your unit stops working after your 1-year warranty period has expired, contact customer service between the hours of 8am and 4pm AEST, Monday through Friday, on 07 3198 2484 with the device, power cord and cradle available for troubleshooting.
IS VISUAL SAFETY A CONCERN WHEN USING THE HAIRMAX® LASER DEVICE?
Hairmax® laser devices have been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.
WHAT IS THE DIFFERENCE BETWEEN THE LASERBAND AND THE OTHER DEVICES OF ITS KIND?
The LaserBand emits the same total energy of the LaserCombs, which have been proven to work in 7 clinical studies with 460 subjects at major teaching institutions of dermatology. The other ‘top of hair’ devices have no clinical studies of this kind published proving their efficacy. Further, the LaserBand utilises a patented hair parting teeth mechanism, that automatically parts the hair during use, for optimal delivery of laser energy to the follicles. (The 90 seconds total treatment time provides 246 lasers to cover your entire scalp).
WHY DOES THE LASERBAND REQUIRE 90 SECONDS OF TREATMENT TIME WHEN COMPETITIVE DEVICES REQUIRE 20 - 30 MINUTES OF TREATMENT TIME?
The LaserBand with 82 lasers for broader coverage, delivers the same total energy in 90 seconds as the LaserComb does in 8 – 15 minutes (depending on model) which has been proven to work in 7 clinical studies with 460 subjects. We do not know where the other ‘top of hair devices,’ such as helmets and caps, got their treatment time from, as no clinical studies have been published to provide justification of their time of use recommendations.
Hair Fibers Info
DO HAIRMAX® HAIR FIBERS HAVE ADDED BACTERIACIDES OR PRESERVATIVES?
There’s no added bacteriacides or preservatives in Hairmax® Hair Fibers. Some competing fiber products contain bacteriacide and preservatives to prevent bacteria growth. These agents may cause skin irritation such as red, itchy scalp when they contact the skin. Hairmax® Hair Fibers will not cause skin irritation or dandruff.
WILL THE COLOUR OF THE HAIRMAX® HAIR FIBERS “RUN” OR FADE?
Since our Hair Fibers are infused with colour prior to processing, there is no colour “run” or fade. You should be aware that some competing fiber products use animal wool fibers that are dyed and prone to colour running and fading when they come in contact with sweat or water. Hairmax® Hair Fibers will not run or fade when they come in contact with sweat or water.
DO HAIRMAX® HAIR FIBERS APPEAR UNIFORM WHEN APPLIED TO MY HAIR? HOW DO THEY FEEL?
Hairmax® fibers are uniform in length and width, and will appear as uniform with more even coverage. The Hair Fibers have a silky feel, as opposed to a clumpy and lumpy feel. Some competing fiber products are not uniform in length and width, are irregular in size, do not provide even coverage, and appear messy and clumpy. Hairmax® Hair Fibers will appear uniform, with even coverage, and will have a silky feel, without clumps.
DO HAIRMAX® HAIR FIBERS “SHAKE” OUT EFFICIENTLY FROM THE BOTTLE?
Our Hair Fiber bottles have a patented shaker top with a “funnel” design to allow all Fibers in the bottle to be dispersed evenly (essentially, no waste!).
DO HAIRMAX® HAIR FIBERS ABSORB MOISTURE WHEN LEFT IN THE BOTTLE?
The Hairmax® Hair Fiber bottle screwcap “top” provides an air and moisture tight seal so that the fibers do not absorb moisture (our Hairmax® Spray Applicator also provides the same benefits).
WHAT ARE HAIRMAX® HAIR FIBERS AND WHAT DO THEY DO?
Hairmax® Hair Fibers are natural, plant based hair building fibers that blend and statically cling to your existing hair to hide any receding areas and provide dramatic density, volume and natural looking coverage, INSTANTLY! Hairmax® Hair Fibers are the perfect solution for men and women suffering with hair loss and thinning hair who want to change the way they feel about their appearance. Balding and thinning areas instantly vanish leaving you with a natural looking full head of hair. You can conceal your thinning areas while allowing time for Hairmax® hair growth products to work.
WHAT ARE SOME OF THE FEATURES AND BENEFITS OF THE HAIRMAX® HAIR FIBERS?
There are many great features and benefits to our Hair Fibers:
• Hairmax® Hair Fibers can be applied within seconds
• You see immediate results
• Hairmax® Hair Fibers build up your hair to dramatically increase volume and density
• They are made with all-natural and organic ingredients
• Hairmax® Hair Fibers are “fluffier” than competing animal keratin products – our 30 gram bottle provides significantly more product by volume, per bottle
• Hairmax® Hair Fibers are lighter than competing dye soaked animal keratin fibers
• Easily washes out with any shampoo
• Completely undetectable, statically bonds to your hair to create a natural appearance
• Goes on dry; No odor
Compatible with all hair growth treatments such as the Hairmax® laser devices
• Hairmax® Hair Fibers can be used by both men and women
• 100% safe to use after hair transplant surgery
• Available in 9 colours to match most hair colours: Black, Brown, Dark Brown, Light Brown, Grey, Light Grey, Blonde, Medium Blonde, and Auburn
CAN I USE THE HAIRMAX® HAIR FIBERS WITH OTHER HAIR GROWTH TREATMENTS?
Yes, Hairmax® Hair Fibers are compatible with all hair growth treatments such as the Hairmax® laser devices.
DO I HAVE TO WASH THE HAIRMAX® HAIR FIBERS OUT OF MY HAIR BEFORE USING THE HAIRMAX® LASER DEVICES?
It is generally recommended that you use the Hairmax® laser device on a clean scalp free of any styling or topical products to receive the optimal benefits of the laser light energy. If using the Fibers on the day you would treat with the Hairmax® laser device, it is recommended that you use the laser device first before applying the fibers. If you already have the fibers in your hair and need to use the Hairmax® laser device, you may go ahead and do so (don’t feel that you need to necessarily wash them out of your hair).
HOW DO I USE HAIRMAX® HAIR FIBERS?
Hairmax® Hair Fibers are very simple and easy to use. Just shake the bottle onto the thinning areas you wish to conceal. Make sure to brush or pat the fibers into your natural hair. You can even apply a little bit of Hair spray for added control.
HOW LONG WILL ONE BOTTLE OF HAIRMAX® HAIR FIBERS LAST?
When used as directed, one bottle should last an average of 60 days.
HOW DO I KNOW WHICH COLOUR OF HAIRMAX® HAIR FIBERS IS THE BEST FOR ME?
When picking the right colour, you always want to make sure to pick the colour that most closely matches the colour of your roots to achieve the most natural coverage.
CAN I KEEP THE HAIRMAX® HAIR FIBERS ON MY SCALP AT ALL TIMES?
Yes, the Fibers are very safe and can be applied daily or even a few times a day.
HOW DO HAIRMAX® HAIR FIBERS COMPARE TO OTHER FIBERS ON THE MARKET
What sets Hairmax® apart from many other similar fibers on the market is the quality of our product. You can be assured that our Fibers are made of the highest quality natural, plant based fibers and have been very popular with our users. Unlike some competing products, Hairmax® Hair Fibers will appear uniform with even coverage, will have a silky feel without clumps, will not cause skin irritation or dandruff, and will not run or fade when they come in contact with sweat or water.
DO HAIRMAX® HAIR FIBERS CONTAIN FORMALDEHYDE?
Hairmax® Hair Fibers are formaldehyde free.
Dietary Supplements Info
HOW MANY CAPSULES COME IN A BOTTLE OF HAIRMAX® DIETARY SUPPLEMENTS?
There are 60 capsules in the bottle, enough for a one-month supply.
DO THE SUPPLEMENTS CONTAIN ANY ANIMAL PRODUCTS?
Yes, the gelatin is sourced from bovine and porcine gelatin.
DO THE SUPPLEMENTS CONTAIN ANY GLUTEN?
No, our formula is completely gluten-free.
WHAT DO THE SUPPLEMENTS CONTAIN?
Hairmax® Dietary Supplements Contain:
• 2500 mcg of Biotin per serving to help produce keratin, increase hair elasticity and help maintain hair health
• Niacin helps improve blood circulation to the hair bulb
• Contains DHT blockers (Beta Sistosterol & Saw Palmetto) Contains MSM (sulfur) for healthy collagen and keratin, which are essential to healthy hair growth
• Contains powerful antioxidants
• Works for all hair types
• Helps maintain overall health
• Resveratrol – is found in the skin of red grapes. It has strong anti-oxidant properties and can help reduce inflammation and improve blood circulation
• Fo-Ti root (a.k.a. He Shou Wu), a Chinese herb that has been used for centuries for hair growth
• No Artificial Colour or Flavour, No Preservatives, No Sugar, No Gluten, No Wheat, No Yeast, No Shellfish, Sodium Free.
ARE THE SUPPLEMENTS SAFE TO TAKE WITH OTHER MEDICATIONS?
Yes, our supplements are generally safe with other medications but if you are under the care of a physician, you may want to let them know you are incorporating them into your diet.
CAN I CONTINUE TO TAKE A DAILY MULTI VITAMIN WITH THE HAIRMAX® DIETARY SUPPLEMENTS?
You could but there is no reason to do so as the Hairmax® supplements supply the minimum daily requirement necessary when used by themselves.
Replacement Parts & Accessories
HOW CAN I ORDER ADDITIONAL HAIR PARTING TEETH FOR MY DEVICE?
Replacement teeth are an option on all devices. Each Hairmax® model will require a different set of hair parting teeth so it’s important to first identify the Hairmax® model. The model name can be found on the handle of the device. For additional assistance, please contact a customer service specialist between the hours of 8am and 4pm AEST Monday through Friday on 07 3198 2484.
I MISPLACED MY POWER CORD. HOW CAN I ORDER A NEW REPLACEMENT CORD FOR MY HAIRMAX®?
A power cord replacement can be purchased online or by phone. We offer three types of replacement cords based on the Hairmax® model. Therefore, it is imperative to identify the Hairmax® model first. The model name can be found on the handle of the device. For additional assistance, please contact a customer service specialist between the hours of 8am and 4pm AEST, Monday through Friday, on 07 3198 2484.
Warranty Guarantee returns & Exchanges
HOW DO I REGISTER FOR MY WARRANTY?
All Hairmax® devices purchased through Hairmax AU or from an authorised distributor include an automatic 1-year factory warranty. This warranty is based off the serial # found on the device. Therefore, it is not necessary to register your warranty. For warranty questions or concerns, please contact a customer support specialist between the hours of 8am and 4pm AEST, Monday through Friday, on 07 3198 2484.
I WOULD LIKE TO SEND MY HAIRMAX® LASER DEVICE BACK FOR A RETURN FOR REFUND. WHERE DO I SEND IT TO AND HOW LONG DOES THE REFUND TAKE?
If you purchased your Hairmax® laser device directly from Hairmax AU, we offer a 6 Month return policy for laser devices through our money back guarantee including a 20% return shipping and handling fee off of the total purchase price. Returns cannot be made without a Return Merchandise Authorisation number (RMA). Laser devices will only be accepted as a return, if they are in as-new working condition. Prior to returning, please call us on 07 3198 2484 to speak with an experienced customer support representative, and our support representatives will issue a unique RMA number and provide instructions on how to return laser devices. Our customer support hours are Monday through Friday from 8am to 4pm AEST. When returning your Hairmax® laser device, please include the RMA # (given to you by a Hairmax AU representative) on the front of the package. Ship Returns to: PO Box 550 Kenmore, 4069. When shipping your Hairmax® laser device, please obtain insurance for the full value of the device and a tracking # from the courier service for your records. This will allow you to see when your package was received by Hairmax AU. Once returned, please allow up to 7-10 business days for the refund to issue back to your method of payment or via check. Please note that once a Return Merchandise Authorisation has been issued, the device must be postmarked for return within 10 days. Failure to comply may result in Hairmax AU refusing the parcel.
** Density Hair Care: Full Money Back Guarantee within 30 days of purchase, less shipping and $5.00 handling fee. Refund will be issued within 5 days of receipt of unused portion of hair care products.
All returns/exchanges must include the complete device kit in order to receive a refund or an exchanged device.
Refunds for laser devices do not include return shipping fees, expedited shipping charges, and/or international shipping charge.
MAY I RETURN MY HAIRMAX® OUTSIDE OF THE MONEY BACK GUARANTEE PERIOD?
Only orders placed directly through Hairmax AU are eligible for the 6 Month money back guarantee (including a 20% return shipping and handling fee off the purchase price). Once outside of the 6 Month period, you may no longer return the device. The 6 Month money back guarantee is effective from the date of order.
MAY I RETURN THE HAIRMAX® HAIR CARE PRODUCTS IF I AM NOT SATISFIED?
If purchased through our special bundle offer, in the event of return of the Laser Device, you may keep the Hairmax® hair care products as our gift to you.
DO YOU PROVIDE A WARRANTY ON THE HAIRMAX® LASER DEVICES?
We strive to provide the highest quality in the manufacturing of our Hairmax® laser devices. The devices come with a 1-year factory warranty. If your Hairmax® device is not functioning properly, you may need to send it back to be repaired or replaced by our warranty department. If the Hairmax® device is still within the 1-year warranty time period, the device will be repaired or replaced free of charge. If the device is outside the warranty period, please contact a Hairmax® representative for further assistance (between the hours of 8am and 4pm AEST, Monday through Friday, on 07 3198 2484). To obtain warranty service, you must deliver the product freight paid, in either its original packaging or packaging affording an equal degree of protection, together with your name and address. For complete warranty terms, please refer to the ‘User Manual’ included in the box with your device. Prior to sending your Hairmax® back for repair, please contact us with the device, power cord and cradle available for troubleshooting. Kindly call between the hours of 8am and 4pm AEST, Monday through Friday, on 07 3198 2484. An experienced Hairmax AU representative will be standing by for further assistance.
WHAT IF MY HAIRMAX® LASER DEVICE HAS STOPPED WORKING AND I AM OUTSIDE OF THE SPECIFIED WARRANTY PERIOD?
In the rare event that your unit stops working after your 1-year warranty period has expired, contact customer service between the hours of 8am and 4pm AEST, Monday through Friday, on 07 3198 2484 with the device, power cord and cradle available for troubleshooting.
HOW DOES THE MONEY BACK GUARANTEE WORK?
At Hairmax®, we care. We want you to be completely comfortable with your purchase and satisfied with your device. With our 93% success rate, most Hairmax® users see noticeable benefits within 4 - 6 months of consistent usage. We are so confident in the effectiveness of our devices, that we back it up with a money back guarantee (including a 20% return shipping and handling fee off the purchase price).
LaserComb, LaserBand and Laser Cap Devices can be returned within 6 Months of date of delivery.
20% return shipping and handling fee will apply on the total purchase price of the device. (Please note that, if you are purchasing a Hairmax® laser device using a payment plan, the 20% return shipping and handling fee will be assessed on the full purchase price value of the laser device, and not on any individual payment(s) that you may have already made.) This money back guarantee is effective from the date of delivery.
You will be required to obtain a Return Merchandise Authorisation and pay for the return shipping costs and the 20% return shipping and handling fee. Please note that only orders placed directly through Hairmax AU are eligible for the money back guarantee. Shipping fees on orders placed and shipped are non-refundable.
ARE THERE ANY SIDE EFFECTS FROM USING THE HAIRMAX® LASER DEVICES AND ARE THEY SAFE?
There have been no reports of harmful side effects occurring from Hairmax® Laser Device use.
CAN HAIRMAX® LASER DEVICES BURN MY SCALP?
No, the Hairmax® laser devices utilise lasers that do not give off heat, so they cannot burn your scalp.
CAN HAIRMAX® LASER DEVICES BE OVERUSED?
The healthy laser light provided by the devices are safe and gentle. Using the Hairmax® laser devices more often does not improve results or make them appear faster. The device should be used every other day to receive optimal benefit. Using the devices more often can over-stimulate the hair follicles which may diminish the results seen.
WHY AM EXPERIENCING SHEDDING AFTER USING THE HAIRMAX® LASER DEVICE?
When the follicles in androgenetic alopecia (hereditary/pattern hair loss) become miniaturized they produce fine, wispy hairs. The laser energy stimulates the follicles to shed these diseased hairs to make way for new healthy hair. The amount of shedding is variable between individuals, and some people have little to no shedding depending on the severity of the condition. It is important to know that the Hairmax® laser devices DO NOT IN ANY WAY damage hair and if you were to stop treatment your hair would return to the state it was before you used the device.
When I first started usWHEN I FIRST STARTED USING A HAIRMAX® LASER DEVICE I HAD SOME TINGLING AND ITCHING. WILL THIS GO AWAY?
When you start treatment with a Hairmax® laser device, the follicle began receiving an increased blood flow, so you may experience some tingling or itching, which should disappear within 1 to 2 weeks of continued use.
CAN I GET SKIN CANCER FROM USING THE HAIRMAX® LASER DEVICE?
No, the light energy that can cause cancer is UVA as emitted by sun light. The lasers in the Hairmax® laser devices have a completely different wave length than UVA, so there is no relationship. However, if you are under treatment for skin cancer of the scalp, it is always best to speak with your doctor about applying any light treatment to that area.
WHAT WILL HAPPEN IF I STARE AT THE LASERS IN THE HAIRMAX® LASER DEVICES?
You should not stare at the laser light of the devices or look at them in a mirror. However, if you exposed your eyes too much, you would experience eye irritation.
CAN I USE HAIRMAX® LASER DEVICE IF I AM PREGNANT OR NURSING?
As with all drugs and medical devices, we recommend that you ask your healthcare provider as to whether to begin treatment with a Hairmax® laser device if you are pregnant, nursing, or planning to become pregnant.