FAQ - OLD
Frequently Asked Questions
HairMax cares. HairMax responds. Customers come first. We understand how emotional and frustrating hair loss can be and that you’re looking for solutions that really work. We have worked hard to develop real solutions for hair loss that have helped millions of people treat their hair loss, regain their confidence, and transform their lives.
When an order is placed, an email confirmation along with the order # is sent to the customer. Once the package ships from our warehouse, a tracking # is sent to the customer in a separate email.
We accept payments via Direct Deposit. For further assistance, please contact our sales office at email@example.com
Yes, our website features a highly secured credit card processing gateway to protect our customer credit card information, and we use a secure gateway when completing phone orders.
Once the order is successfully processed, the confirmation details are automatically emailed to the customer. Please check your spam folder if you did not receive an email from HairMax.com in your inbox.
We do not accept COD orders. We do accept all major credit cards (Visa, M/C, Amex). We also accept payments through PayPal.
Both methods of ordering are equally effective and efficient.
When purchased directly through HairMax Australia, all HairMax laser devices come with a 2-year factory warranty and a 5-month money back guarantee (less a 20% restocking fee).
HairMax laser device orders ship via eParcel (Aus Post) and Couriers Please (with a signature required). International & New Zealand HairMax laser device orders ship via Aus Post and require additional customs, duties, taxes and fees to be paid by the customer upon delivery. Please see our product pages for detailed information about shipping specific items. Please see our full Terms & Conditions for more general information on shipping.
We offer 2 shipping options on all HairMax laser devices. Domestic Standard Ground services are FREE. Express 1 - 3 Day Business is Extra Cost which is detailed on each order at checkout.
Once the package is released, domestic standard ground services take approximately 5 - 7 business days in transit. International shipment can take up to 7-10 business days to arrive.
All Device orders require a signature upon delivery. Once the package ships with signature required, we are unable to remove the signature requirement while in transit. Our Couriers will will make up to 1 delivery attempts before leaving a card at your address for you to collect or arrange delivery. Orders not collected or delivered within 14 days of first attempt will be returned to sender. If a package is returned to sender and multiple attempts are made to reship, additional shipping fees may apply.
Yes, only to New Zealand and Australian Territories. Once the package arrives, it is the customer’s responsibility to pay the additional customs, duties, taxes and fees (which are collected by the shipping carrier at time of delivery). If the customer refuses delivery, HairMax Australia reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 20% restocking fee from any refund due.
We offer a flat rate shipping option on all hair care products and accessories for $7.95 via eParcel signature required. Domestic eParcel shipments can take up to 3-10 business days to arrive. Laser devices ship domestic eParcel for FREE and can take up to 3-10 business days. Hair care products and accessories ship internationally via Aus Post for $16.00 and can take up to 7-10 business days to arrive. Laser devices ship internationally ( New Zealand) Aus Post FREE and can take up to 7-10 business days.
When shipping to a PO Box, we ship by eParcel.
We are very sorry for the inconvenience. Please call us at 07 3198 2484, Monday through Friday, between the hours of 9 am and 5 pm EST, and a HairMax customer service specialist can assist you in tracking your order. During periods of extreme order volume, order shipments may be delayed.
The HairMax laser devices have been designed with both comfort and convenience in mind. They are light weight and at different prices to fit any ‘pocket-book’. Each device is used only 3 times a week (such as Monday, Wednesday, and Friday) to achieve results. All devices emit the same laser energy, and the only difference is that treatment times vary depending on the model. The more lasers, the faster the treatment time.
The LaserBand 82 only requires treatment for 90 seconds, which is the fastest treatment time of any home use laser device on the market.
LaserBand 41 – treatment time just 3 minutes and 3 times a week (and is rechargeable).
The Ultima 12 takes only 8 minutes.
The Prima 7 and the Advanced 7 take only 15 minutes.
HairMax laser device treatments have to be used on an indefinite basis to continue to see positive benefits. However, once you are satisfied with the results, you can try cutting back on treatments to twice a week, but if you experience any shedding, you will have to return to using the device 3 times a week. We do not recommend that you stop using the device altogether, because if you stop, your hair will return to the state it was in before you started treatment.
Each method delivers a similar laser energy dose, so it is up to the user as to which method to use as described in the device’s User Manual.
For the HairMax LaserComb: The device is used 3 times a week, and should be moved very slowly over your head, and not used like a brush. The device will emit an audible beep and/or vibration every 4 seconds to alert you to move the device ½ inch to the next site. You should continue to use the device this way until you cover either the area you wish to treat, or your entire head with multiple passes as described in the User Manual, until the treatment time is completed.
For the HairMax LaserBand: Simply place the device on the front of your head and gently move it to the top of your head, then the back, using either the 4 second or 30 second method described in the User Manual. Either method requires as little as 90 seconds treatment time, 3 times a week.
HairMax laser device treatments only have to be used 3 times a week, such as every other day (for example, Monday, Wednesday, Friday) for optimal results.
No, but the HairMax laser devices should be used on a clean scalp so that the optimal laser energy reaches the scalp for delivery to the follicles for best results.
No, the HairMax laser devices when used 3 times a week will provide optimal results. Using them every day will not increase benefit.
The LaserBand has 82 lasers for broader coverage and will deliver the same energy proven to treat hair loss and thinning hair and regrow hair, in as little as 90 seconds, 3 times a week. (Some physicians have recommended that the LaserBand be used for up to 10 minutes at each session, and report good results).
HairMax laser devices are safe and gentle, and can be used with other hair growth products.
No, the HairMax laser devices have been proven to work alone.
Yes, you can use the HairMax Hair Fibers to conceal hair loss while waiting for the benefits of the HairMax laser devices to occur. However, be sure to wash out the Hair Fibers before each laser treatment because they can block the optimal laser energy from reaching the scalp.
Yes, it is a good idea to use the HairMax laser device on damp hair, and not soaking wet hair.
It is recommended that you use a sulfate free shampoo, as shampoos that contain sulfate could negatively affect your hair loss condition. We offer the HairMax for density Thinning Hair and Scalp treatments which do not contain irritants such as sodium lauryl sulfate. A description of these products can be found on the HairMax.com web site.
Yes, many doctors use them together because they believe that synergistic results will occur. If you choose to use them together in a combination regimen, minoxidil should be used as directed 2 times a day, and the HairMax laser device 3 times a week as directed. On those days when you use this combination regimen, we suggest that you use the HairMax laser device first, followed by application of minoxidil.
Yes, the HairMax laser devices can be used on all hair colors. We do, however, recommend that you wait for 2 – 3 days after any hair coloring process prior to using the device.
No, the HairMax laser devices are not meant to be used like a typical comb or brush. The devices are simply moved in a gentle manner so that it will not affect a hairdo.
The ideal candidate is one that has mild to moderate hair loss or thinning*, and wants to regrow lost hair, and help prevent further progression. It is best to start treatment at the first sign of hair loss, because the earlier you start, the better your results will be.
HairMax laser devices utilize laser energy to stimulate the follicle to grow healthy new hair when you have androgenetic alopecia, also known as pattern baldness or thinning hair. The HairMax laser devices work directly on the hair follicle, to provide the energy needed to support healthy hair growth, by helping to increase blood circulation to the follicle, to increase circulation and remove waste products.
You should start to treat thinning hair when you begin to notice thinning, because the earlier you start, the better your results will be. The HairMax laser devices are easy and convenient to use, just three times a week for 90 seconds to 15 minutes depending on the model.
Our clinical studies have shown that the HairMax laser devices are effective in both men and women 18 years or older, and that age is not a factor as to how they work. The devices are most effective for mild to moderate hair loss*. It is not intended for people who have severe hair loss. While the HairMax laser devices can ‘awaken’ dormant hair follicles, once the hair follicle is no longer functioning, it cannot be revitalized. We recommend that if you want to use the device on an individual below the age of 18, that you consult a physician or pediatrician first.
The HairMax laser devices have been clinically proven to effectively and safely treat pattern hair loss and promote hair growth in both men and women*. The best time to use the devices is when you first notice hair loss or thinning hair. There have also never been any reports of serious side effects occurring. Users experience an average hair growth of 149 new hairs per square inch with results seen in 12 to 16 weeks. The HairMax laser devices can also be used with any other treatments. Finally, the devices must be used indefinitely to maintain results.
The FDA “approves” drugs and generally “clears” medical devices. Cleared medical devices are those that FDA has determined to be substantially equivalent and safe to another similarly marketed device. The FDA requires data to back equivalence claims and descriptive, performance and safety data to support this type of submission. In the case of new technology, the FDA requires submission of the results of a clinical trial proving not only safety, but efficacy. The results of the clinical trials, submitted with the filings, were a key factor in the FDA Clearing HairMax devices.
Yes, while the HairMax was only studied in certain classifications of hair loss, “The majority of women with androgenic alopecia tend to have diffuse [widespread] thinning on all areas of the scalp”
It is not possible to know the difference unless you begin treatment with a HairMax laser device to see if they will ‘wake’ up and begin to produce hair. If no hair regrows, your hair follicles are no longer functioning.
For best results, the HairMax laser devices should only be used for the areas depicted. However, many men and women have used the devices for hair loss outside of the shaded areas and have reported good results. For women, overall thinning of hair after menopause can be successfully treated with the devices.
The HairMax laser device studies were only studied in the skin types shown as it was easier to visualize and analyze the hair against a light background. Many women with darker skin tones have used the HairMax laser devices successfully, and many physicians recommend the devices for darker skin tones, as well.
Many hair transplant surgeons use the HairMax laser devices in conjunction with transplant surgery as they feel that they speed healing time, increase patency of the grafts and improve overall results. We recommend that if you wish to use the devices after your surgery that you consult with your surgeons about whether and how to use them after the transplant procedure.
All the HairMax laser devices are cleared by the FDA for treating hereditary hair loss in males and females with light to medium/dark skin tones. The clinical studies were not based on ethnicity, but was limited to those with these skin tones in order to make counting hair easier, as it is difficult to count them against darker backgrounds. Many individuals with darker skin tones have chosen to use the HairMax laser devices, and report that they are pleased with the results.
If your thyroid is being successfully controlled with medication and your thyroid values are normalized, the HairMax laser devices can help to restore your hair condition.
HairMax laser devices are indicated to treat the most common form of hair loss, androgenetic alopecia which is also called hereditary hair loss, or pattern hair loss.
No, the HairMax laser device will not be effective in treating psoriasis.
We do not believe that the HairMax laser devices will be effective for treating alopecia areata or any of its variants.
HairMax laser devices will not prevent hair loss during chemotherapy. However, while there have been no clinical studies carried out on helping to return hair after chemotherapy, some individuals have on their own used the devices in this regard and have reported some benefit.
You can use HairMax laser devices if you have hair extensions. To treat your hair loss when you have them, you must remove the teeth mechanism on the device if you are treating your condition when the extensions are in place. This will prevent any of your hair extensions from becoming caught on the teeth and being pulled off. After removing the teeth, the device should be held on top of your hair.
Laser Devices Model Information
All HairMax laser devices deliver the same energy which has been proven to effectively treat hair loss and thinning hair, and stimulate hair growth. The only difference is in the treatment times, i.e. the more lasers the shorter the treatment time. All devices require treatment only 3 times a week for the following length of time.
LaserBand 82 – This enhanced, hands-free device requires as little as 90 seconds treatment just 3 times a week (and is rechargeable).
LaserBand 41 – treatment time just 3 minutes and 3 times a week (and is rechargeable).
Ultima 12 – This device is handheld, rechargeable and requires treatment time of 8 minutes.
Prima 7 – This device is handheld, rechargeable and requires treatment time of 15 minutes.
Advanced 7 – This device is handheld, operates with 4 AA batteries and also requires treatment time of 15 minutes.
The HairMax laser devices were the pioneers in the home treatment of pattern hair loss with the introduction of the HairMax LaserComb in 2000. Since that time, over a million people have purchased the devices, and there has never been any reports of harmful side effects occurring.
The LaserBand is designed to fit the average head size of most individuals, so fitting is usually not a problem.
HairMax laser devices may need to be cleaned from time to time to ensure maximum benefit. To clean the device, unplug it, then gently remove the teeth by pulling them straight out. Clean the window with a soft damp cloth and then replace the teeth. The device is now ready to be used.
No, the lasers contained in all HairMax laser devices are actual lasers to allow for maximal delivery of the laser energy to the follicles.
Laser Device Efficacy
The HairMax laser devices treat hair loss and thinning hair* over the entire head, back, front, top and sides, unlike drugs that work best only on the top.
Results from treatment with the HairMax laser devices takes time as hair grows ½ inch a month, so do not expect to see results ‘overnight’. Users typically begin to see results within 12 to 16 weeks, so it is important to take the ‘long view’ and give the devices time to work. While results vary with each individual, in the clinical studies, over 90% of users experience hair growth. Some of our researchers also feel that further positive results can occur beyond the 26-week period of time of the studies, for up to a year or more of continued use.
Any of the following indicates response to treatment with the HairMax laser devices.
New hair growth
Reversal of hair thinning
Hair growing stronger
Increase density and fullness
More managability and vibrancy
Less shedding will occur over time
While results vary from individual to individual, over 90% of participants in the clinical trials regrew hair. Since we cannot predict individual results, we provide a 90 day money back guarantee (less a 20% restocking charge), so that you can judge results and decide if the device is working for you.
No, all devices emit the same energy level and will give the same results, with the only difference between models being the treatment time, i.e. the more lasers, the shorter the treatment time. .
To maintain results, you have to continue using the HairMax laser devices indefinitely on a consistent basis to continue to see positive benefits. Once you are satisfied with the results, you may try to cut back on treatments to twice a week for maintenance. However, if shedding occurs, you will have to return to treatment 3 times a week.
We recommend that you take the ‘long view’ to judge results. The HairMax laser devices work in 2 ways – to help regrow hair and/or to help you keep what you have. Therefore, we recommend that you use the device for at least 20 weeks, to judge results.
The Prima 7 is the new, redesigned version of the Advanced 7 HairMax model. The main functional difference between the Prima 7 and Advanced 7 is the battery. The Prima 7 operates on a lithium ion internal rechargeable battery and includes a power cord for charging. The Advanced 7 operates on 4 AA alkaline batteries that you replace every two to three months. The Advanced 7 model DOES NOT include a power cord. Both devices offer the same results and effectiveness when used as directed. The recommended treatment time with both models is 15 minutes, three times per week.
The HairMax laser devices are shipped with a universal power cord that work with voltages from 100-240 around the world.
HairMax laser devices are an FDA Cleared home use laser devices clinically proven safe and effective for men and women. All HairMax models are designed to last up to 10-15 years. The laser strength is approximately 655 nm, and 3.7 mw per beam. Lexington International uses the highest quality components to manufacture HairMax laser devices. Our lasers are precise components that are designed to last 15,000 hours. The lasers have internal circuitry to ensure they are providing the optimum level of laser output. If the laser starts to fail, the power level will not diminish, they will completely shut off.
To recharge the HairMax Premium, Lux 9, Professional 12, Ultima 9 or Ultima 12, simply plug the power cord directly into the HairMax handle or place the device in the charging cradle. To recharge the HairMax LaserBand 82 or Prima 7, simply plug the power cord directly into the HairMax device. The HairMax Advanced 7 runs on 4 AA alkaline batteries (when the battery power diminishes, simply replace the 4 batteries).
Except for our Advanced 7 model, all HairMax laser devices are equipped with a built-in rechargeable battery and, once charged, can be used for approximately 24 hours of continuous use. When the battery requires charging, the HairMax device will turn off and the red indicator light will start to blink. It is recommended that you always return the HairMax to the charging cradle after each use to keep it fully charged. Please see your HairMax device User Manual for charging details.
It takes approximately 2-3 hours for the HairMax device to fully charge. Please see your HairMax device User Manual for charging details.
If the laser power diminishes because of low battery, the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.
Lexington International offers a full 2-year warranty on all our HairMax laser devices purchased from authorized distributors. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty questions or concerns. Kindly contact a support specialist at 07 3198 2484 during the hours of 9 am and 5 pm EST, Monday through Friday, and please have your device, power cord and cradle available for troubleshooting.
In the rare event that your unit stops working after your 2-year warranty period has expired, contact customer service between the hours of 9 am and 5 pm EST, Monday through Friday, at 07 3198 2484 with the device, power cord and cradle available for troubleshooting.
HairMax laser devices have been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.
The LaserBand emits the same total energy of the LaserCombs, which have been proven to work in 7 clinical studies with 460 subjects at major teaching institutions of dermatology. The other ‘top of hair’ devices have no clinical studies of this kind published proving their efficacy. Further, the LaserBand utilizes a patented hair parting teeth mechanism, that automatically parts the hair during use, for optimal delivery of laser energy to the follicles. (The 90 seconds total treatment time provides 246 lasers to cover your entire scalp.)
The LaserBand with 82 lasers for broader coverage, delivers the same total energy in 90 seconds as the LaserComb does in 8 – 15 minutes (depending on model) which has been proven to work in 7 clinical studies with 460 subjects. We do not know where the other ‘top of hair devices,’ such as helmets and caps, got their treatment time from, as no clinical studies have been published to provide justification of their time of use recommendations.
The HairMax Density line are hair & scalp treatments and include the following:
Shampoo: Fortifies and Revitalizes
This high performance sulfate free shampoo gently cleanses your hair and scalp while infusing strands with vital anti-oxidants for strength, thickness and volume. Our lower pH formula exfoliates the scalp and optimizes the natural hair growth cycle. Your hair and scalp are left thoroughly cleansed and refreshed. Key Features:
Anti-oxidants to restore and optimize scalp health
Therapeutic botanicals to restore balance and enhance hair vitality
Revitalizer: Invigorates and Clarifies
This scalp treatment deeply cleanses and exfoliates the scalp dissolving excess sebum, perspiration, styling products and environmental pollutants that can clog hair follicles and inhibit hair growth. A special blend of menthol and peppermint oil leaves your scalp feeling invigorated and revitalized. Key Features:
Provides gentle exfoliation
Anti-oxidants to restore and optimize scalp health
Phytic acid, a breakthrough ingredient is beneficial in the protection against environmental damage
Conditioner: Hydrates and Restores
A sulfate-free, botanically infused conditioner that deeply hydrates your strands, retaining moisture to strengthen and protect your hair. This restorative, lightweight formula rinses free without leaving behind residue that can weigh hair down. Restores vitality and leaves your hair full, silky, and more manageable. Key Features:
Argan oil rich in vitamin E and essential fatty acids
Plant extracts and nutrients to help strengthen and fortify hair
Therapeutic botanicals to restore and enhance hair vitality
Activator: Follicle Booster
Fortify and enrich your scalp with this breakthrough, high performance, leave-in serum. This unique peptide complex, designed for thinning hair is loaded with a proprietary blend of follicle boosting ingredients to nourish and encourage naturally thicker, stronger, healthier looking hair. Key Features:
Nutrient rich ingredients to promote hair vitality and strength
Niacinimide to promote overall scalp health
Anti-oxidants restore strength and reduce breakage
No, all HairMax Density hair care products are sulfate-free.
Yes, absolutely. All of our scalp treatments are very gentle and safe for color treated hair.
The Activator Follicle Boosting Serum is a high performance leave-in serum that contains a unique peptide complex to promote scalp health. Just apply a small amount directly to your scalp in various sections and massage it into the scalp. It can be used once or twice daily on damp or dry hair.
HairMax for Density is the perfect complement to HairMax laser light treatments and are high performance products that deliver unparalleled results. Designed to cleanse, hydrate and revitalize your follicles for denser, thicker, fuller looking hair. These hair & scalp treatments combine innovative formulas with leading edge technology specially targeted for thinning hair.
Step 1 Shampoo – The shampoo gently cleanses your hair so it is safe for daily use.
Step 2 Revitalizer – The revitalizer is a deep scalp cleanser and exfoliator for use after shampooing. Simply apply it directly to the scalp, massage in and rinse. Recommended usage is once a week, or as needed.
Step 3 Conditioner – Apply conditioner after shampooing and exfoliating the scalp with the Revitalizer. Our conditioner is infused with many vitamins, botanicals, and moisture locking properties to deeply hydrate and strengthen your hair. Gentle for daily use.
Step 4 HairMax Laser Device – The ideal time to use the HairMax laser device treatment is after the shower on a clean scalp (wet or dry) and before applying the follicle booster.
Step 5 Activator Follicle Booster – Apply the Follicle Booster Serum after the shower (after laser device treatment, when applicable) on towel dried damp hair or even dry hair. Just spray a small amount directly to your scalp in the thinning areas. Massage and leave in.
Absolutely, the HairMax for Density products are designed to work as a complement to the HairMax laser device treatments to optimize your scalp for healthy hair growth
Yes, all Density products are safe and effective to use in conjunction with other hair loss topical treatments.
Shampoo – 8.5 fl oz/ 250ml
Conditioner – 8.5 fl oz/ 250ml
Revitalizer– 4.2 fl oz/ 125ml
Activator – 3.4 fl oz/ 100ml
When used as directed, these products should last at least 30 days.
No, you do not have to purchase Density as a set. Each product can be purchased as individual items. However, purchasing the 3-piece set (Shampoo, Conditioner & Revitalizer) or 2-piece set (Shampoo & Conditioner) will allow you to save.
Hair Fibers Information
There’s no added bacteriacides or preservatives in HairMax Hair Fibers. Some competing fiber products contain bacteriacide and preservatives to prevent bacteria growth. These agents may cause skin irritation such as red, itchy scalp when they contact the skin. HairMax Hair Fibers will not cause skin irritation or dandruff.
Since our Hair Fibers are infused with color prior to processing, there is no color “run” or fade. You should be aware that some competing fiber products use animal wool fibers that are dyed and prone to color running and fading when they come in contact with sweat or water. HairMax Hair Fibers will not run or fade when they come in contact with sweat or water.
HairMax fibers are uniform in length and width, and will appear as uniform with more even coverage. The Hair Fibers have a silky feel, as opposed to a clumpy and lumpy feel.
Some competing fiber products are not uniform in length and width, are irregular in size, do not provide even coverage, and appear messy and clumpy. HairMax Hair Fibers will appear uniform, with even coverage, and will have a silky feel, without clumps.
Our Hair Fiber bottles have a patented shaker top with a “funnel” design to allow all Fibers in the bottle to be dispersed evenly (essentially, no waste!).
The HairMax Hair Fiber bottle screwcap “top” provides an air and moisture tight seal so that the fibers do not absorb moisture (our HairMax Spray Applicator also provides the same benefits).
HairMax Hair Fibers are natural, plant based hair building fibers that blend and statically cling to your existing hair to hide any receding areas and provide dramatic density, volume and natural looking coverage, INSTANTLY!
HairMax Hair Fibers are the perfect solution for men and women suffering with hair loss and thinning hair who want to change the way they feel about their appearance. Balding and thinning areas instantly vanish leaving you with a natural looking full head of hair. You can conceal your thinning areas while allowing time for HairMax hair growth products to work.
There are many great features and benefits to our Hair Fibers:
HairMax Hair Fibers can be applied within seconds
You see immediate results
HairMax Hair Fibers build up your hair to dramatically increase volume and density
They are made with all-natural and organic ingredients
Hairmax Hair Fibers are “fluffier” than competing animal keratin products – our 30 gram bottle provides significantly more product by volume, per bottle
HairMax Hair Fibers are lighter than competing dye soaked animal keratin fibers
Easily washes out with any shampoo
Statically bonds to your hair to create a natural appearance
Goes on dry; No odor
Compatible with all hair growth treatments such as the HairMax laser devices
HairMax Hair Fibers can be used by both men and women
100% safe to use after hair transplant surgery
Available in 9 colors to match most hair colors: Black, Brown, Dark Brown, Light Brown, Gray, Light Gray, Blonde, Medium Blonde, and Auburn
Yes, HairMax Hair Fibers are compatible with all hair growth treatments such as the HairMax laser devices.
It is generally recommended that you use the HairMax laser device on a clean scalp free of any styling or topical products to receive the optimal benefits of the laser light energy. If using the Fibers on the day you would treat with the HairMax laser device, it is recommended that you use the laser device first before applying the fibers. If you already have the fibers in your hair and need to use the HairMax laser device, you may go ahead and do so (don’t feel that you need to necessarily wash them out of your hair).
HairMax Hair Fibers are very simple and easy to use. Just shake the bottle onto the thinning areas you wish to conceal. Make sure to brush or pat the fibers into your natural hair. You can even apply a little bit of Hair spray for added control.
When used as directed, one bottle should last an average of 60 days.
When picking the right color, you always want to make sure to pick the color that most closely matches the color of your roots to achieve the most natural coverage.
Yes, the Fibers are very safe and can be applied daily or even a few times a day.
What sets HairMax apart from many other similar fibers on the market is the quality of our product. You can be assured that our Fibers are made of the highest quality natural, plant based fibers and have been very popular with our users.
Unlike some competing products, HairMax Hair Fibers will appear uniform with even coverage, will have a silky feel without clumps, will not cause skin irritation or dandruff, and will not run or fade when they come in contact with sweat or water.
HairMax Hair Fibers are formaldehyde free.
Dietary Supplements Information
There are 60 capsules in the bottle, enough for a one-month supply.
Yes, the gelatin is sourced from bovine and porcine gelatin.
No, our formula is completely gluten-free.
HairMax Dietary Supplements Contain:
2500 mcg of Biotin per serving to help produce keratin, increase hair elasticity and help maintain hair health
Niacin helps improve blood circulation to the hair bulb
Contains DHT blockers (Beta Sistosterol & Saw Palmetto)
Contains MSM (sulfur) for healthy collagen and keratin, which are essential to healthy hair growth.
Contains powerful antioxidants
Works for all hair types
Helps maintain overall health
Resveratrol – is found in the skin of red grapes. It has strong anti-oxidant properties and can help reduce inflammation and improve blood
Fo-Ti root (a.k.a. He Shou Wu), a Chinese herb that has been used for centuries for hair growth.
No Artificial Color or Flavor, No Preservatives, No Sugar, No Gluten, No Wheat, No Yeast, No Shellfish. Sodium Free.
Yes, our supplements are generally safe with other medications but if you are under the care of a physician, you may want to let them know you are incorporating them into your diet.
You could but there is no reason to do so as the HairMax supplements supply the minimum daily requirement necessary when used by themselves.
Replacement Parts & Accessories
Replacement teeth are an option on all devices. Each HairMax model will require a different set of hair parting teeth so it’s important to first identify the HairMax model. The model name can be found on the handle of the device. For additional assistance, please contact a customer service specialist between the hours of 9 am and 5 pm EST Monday through Friday at 07 3198 2484.
A power cord replacement can be purchased online or by phone. We offer three types of replacement cords based on the HairMax model. Therefore, it is imperative to identify the HairMax model first. The model name can be found on the handle of the device. For additional assistance, please contact a customer service specialist between the hours of 9 am and 5 pm EST, Monday through Friday, at 07 3198 2484
Warranty, Warranty, Guarantee, Returns & Exchanges
All HairMax devices purchased through Lexington International or from an authorized distributor include an automatic 2-year factory warranty. This warranty is based off the serial # found on the device. Therefore, it is not necessary to register your warranty. For warranty questions or concerns, please contact a customer support specialist between the hours of 9 am and 5 pm EST, Monday through Friday, at 07 3198 2484.
If you purchased directly through Lexington International, we offer 5 month money back guarantee (less a 20% restocking fee off the purchase price).
Prior to returning, please call us to speak with an experienced customer support representative, 07 3198 2484. Our customer support hours are Monday through Friday from 9 am to 5:00 pm EST.
When returning your HairMax laser device, please include the RMA # (given to you by a Lexington representative) on the front of the package. Ship Returns to: HairMax Australia, PO Box 550, Kenmore 4069
When shipping your HairMax laser device, it is a good idea to obtain a tracking # from the courier service for your records. This will allow you to see when your package was received by Lexington International.
Once returned, please allow up to 7-10 business days for the refund to issue back to your method of payment.
All returns/exchanges must include the complete device kit in order to receive a refund or an exchanged device. Refunds for laser devices do not include return shipping fees, expedited shipping charges, and/or international shipping charge ($65.00).
Only orders placed directly through Lexington International are eligible for the 5 month money back guarantee. Once outside of the 5 month period, you may no longer return the device. The 5 month money back guarantee is effective from the date of delivery.
If purchased through our special bundle offer, in the event of return of the Laser Device, you may keep the HairMax hair care products as our gift to you.
We strive to provide the highest quality in the manufacturing of our HairMax laser devices. The devices come with a two-year factory warranty. If your HairMax device is not functioning properly, you may need to send it back to be repaired or replaced by our warranty department.
If the HairMax device is still within the 2-year warranty time period, the device will be repaired or replaced free of charge. If the device is outside the warranty period, please contact a HairMax representative for further assistance (between the hours of 9am and 5pm EST, Monday through Friday, at 07 3198 2484).
To obtain warranty service, you must deliver the product freight paid, in either its original packaging or packaging affording an equal degree of protection, together with your name and address.
For complete warranty terms, please refer to the ‘User Manual’ included in the box with your device.
Prior to sending your HairMax back for repair, please contact us with the device, power cord and cradle available for troubleshooting. Kindly call between the hours of 9 am and 5 pm EST, Monday through Friday, at 07 3198 2484. An experienced Lexington representative will be standing by for further assistance.
The HairMax laser devices are backed with a 5 month money back guarantee. If you are not 100% satisfied with your purchase, you may return the device for a refund, minus a 20% restocking fee. This money back guarantee is effective from the date of delivery. You will be required to pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee. Prior to sending your HairMax back for return, kindly contact our customer support between the hours of 9 am and 5 pm EST, Monday through Friday, at 07 3198 2484. A Lexington representative will be standing by to assist you with an RMA number and complete shipping instructions. Returns without an RMA number will not be processed.
There have never been any reports of harmful side effects occurring from using the HairMax laser devices, in the past 15 years that the devices have been on the market, nor from the clinical trials.
No, the HairMax laser devices utilize lasers that do not give off heat, so they cannot burn your scalp.
The healthy laser light provided by the devices are safe and gentle. Using the HairMax laser devices more often does not improve results or make them appear faster. The device should be used every other day to receive optimal benefit. Using the devices more often can over-stimulate the hair follicles which may diminish the results seen.
When the follicles in androgenetic alopecia (hereditary/pattern hair loss) become miniaturized they produce fine, wispy hairs. The laser energy stimulates the follicles to shed these diseased hairs to make way for new healthy hair. The amount of shedding is variable between individuals, and some people have little to no shedding depending on the severity of the condition. It is important to know that the HairMax laser devices DO NOT IN ANY WAY damage hair and if you were to stop treatment your hair would return to the state it was before you used the device.
When you start treatment with a HairMax laser device, the follicle began receiving an increased blood flow, so you may experience some tingling or itching, which should disappear within 1 to 2 weeks of continued use.
No, the light energy that can cause cancer is UVA as emitted by sun light. The lasers in the HairMax laser devices have a completely different wave length than UVA, so there is no relationship. However, if you are under treatment for skin cancer of the scalp, it is always best to speak with your doctor about applying any light treatment to that area.
You should not stare at the laser light of the devices or look at them in a mirror. However, if you exposed your eyes too much, you would experience eye irritation.
As with all drugs and medical devices, we recommend that you ask your healthcare provider as to whether to begin treatment with a HairMax laser device if you are pregnant, nursing, or planning to become pregnant.