INFOMERCIAL SCRIPT - HairMax Australia
x
HairMax Free Shipping

on Laser Devices

x
HairMax Free Shipping

on Laser Devices

HairMax Promo
HairMax Promo
AU : 61 (07) 3198 2484

You have no items in your shopping cart.

You have no items in your shopping cart.

INFOMERCIAL SCRIPT

HairMax Infomercial Sales Script

Greeting –

Thank you for calling HairMax, the Science of Hair Growth. My name is (_________). I am excited to get you started! Who am I speaking with today? Thank you for calling ________ (caller’s name). How did you hear about HairMax? Great, which credit or debit card will you be using today?”

(1. Build Rapport 2. Probe 3. Create Value (call flow) 4. Assume the Sale)

Probing –

Credit Card Mentioned (ready to buy) – “Ok, great, let’s get you started right away!”

"How long have you been experiencing hair loss and thinning?" “Are you calling about a hair loss concern for yourself or a loved one?” (Differentiate between male or female) "Have you tried other hair loss treatments?"

      Price Objection – “We have several laser device options, I am more than happy to provide you with that information. While I pull up that information, let me ask, how long have you been experiencing hair loss and thinning?”

      Method of Payment Objection – “Well we do have a couple of payment options for you. While I pull those up, let me ask, how long have you been experiencing hair loss and thinning?”

      Information Objection – “Sure, I will be more than happy to help you with any questions you have. While I pull up the promotion, let me ask, how long have you been experiencing hair loss and thinning?”

      Show Empathy –

      “I completely understand how you feel. We have other customers who have expressed similar concerns but we are glad you called; HairMax is here to help!"

      For Female Caller: "I’m here to help you [him/her]. We understand what you’re [he/she is] going through and how upsetting hair loss can be. You are not alone! Hair loss and thinning hair is a very common condition for women who usually experience overall thinning of their hair."

      For Male Caller: "I’m here to help you [her/him]. We understand what you’re [she/he is] going through and how frustrating hair loss can be. You’re [she/he is] not alone! Most men will experience hair loss in their lives, as early as their 20’s, and as they get older. It usually starts with a bald spot, or a receding hair line or just overall thinning."

      Does this sound like what’s happening to you [/him/her]? Yes/no – caller will explain "Well, we’re glad you called, because HairMax is here to help!"

      (Continue on to the “What People Are Saying section below)

      What People Are Saying –

      “So I am happy you called today because it allows me to share with you what people are saying about our products. Our clinical study results demonstrated that over 90% of all participants in the studies regrew hair!

      Many participants stated that HairMax treatment gave them more confidence because of a reversal of the hair thinning process, increased density and fullness and revitalized damaged hair!"

      How It Works – "HAIRMAX LASER LIGHT THERAPY TREATS HAIR LOSS AND STIMULATES HAIR GROWTH!"

      "HairMax provides energy for healthier hair follicles, stimulating more rapid hair growth and stimulating the root to produce new healthier hair follicles. HairMax helps to reverse the thinning process and stimulates the growth of denser, fuller, healthier hair."

      (If after assuming the sale the customer objects, below are some benefits you can use to build additional value.)

      Here are some additional points to consider:

      "HairMax can help you not just regrow your hair, but also help you keep more of the hair you still have." "HairMax laser devices are the first of their kind, with over a million devices sold world-wide." "HairMax laser devices are FDA cleared for men and women, and clinically proven to be BOTH safe and effective in seven clinical studies with an over 90% success rate!" "HairMax laser devices are manufactured and designed with a 10-year life span, making the treatments very affordable." "HairMax laser devices have patented hair parting teeth to provide for optimal delivery of Laser Light Therapy – no competing device has this technology!" "HairMax provides a 5 MONTH Money Back Guarantee so that you can be confident with your purchase (less 20% restocking fee)."

       

       

      Offers/Assuming the Sale –

      “With today’s promotion, you will receive the HairMax Prima 9 Laser Device. While supplies last, we are including our HairMax Density Collection with your purchase today for free! So, you will also receive the Density Shampoo, Conditioner, Activator, and Dietary Supplements with a 30-day supply! In total, this value package retails at over $294!! Our exclusive promotion lets you try the HAIRMAX LaserComb Prima 9 for 1 low payment of $66.33 plus 2 additional easy payments of $66.33."

      "So let’s get you started now. What address should we send your HairMax to?”

      “May I please have your name as it appears on your credit card? (_________)(_________)" “May I please have your phone number? (_____)" “May I please have your e-mail address? This will be used to email you a confirmation of your order and future special promotions.”

       

      If ok –

      "While I enter your information, I would like to share that we have many laser devices with different price points. While all HairMax laser devices provide the same amazing results, there is a difference in treatment time; we also have laser devices that are hands free! In addition to convenience in treatment time, HairMax makes it easy for you to purchase one of our laser devices by allowing you to try the HAIRMAX technology for 1 low initial payment, plus an additional 2 easy monthly payments. For example our LaserBand 82, it is hands free and only requires 90 seconds of treatment, what convenience! It only costs $799 and you can make 3 easy monthly payments of $266.33!"

      Price Objection –

      “I can understand your hesitation, (caller name), many successful users were also hesitant at the beginning. Keep in mind that hereditary hair loss, left untreated, usually progresses and gets worse, sometimes to the point where the follicles die out – once that happens they will never again be able to grow hair. HairMax can help you not just regrow your hair, but also help you keep more of the hair you still have. The sooner you start treatment the better. Think how you will feel when you start seeing your thinning hair grow in denser, fuller and healthier – AND We give you 5 MONTHS to experience HAIRMAX, to see for yourself how HairMax can transform your hair. Think how it will impact the way you look and feel about yourself when you see fuller, denser hair growth and since you are one of our first 500 callers, we are also including our HairMax Density Shampoo, Conditioner, Activator and Dietary Supplements free of charge! What address should we send your collection to?”

      Price Objection–

      “I can understand your hesitation, (caller name). If that price is not convenient, I would recommend our newest model, the LaserBand 41 – it’s also hands free, has 41 laser diodes and provides a fast treatment in just 3 minutes, 3 times a week, and is priced at only $549, or 3 easy monthly payments of $183.00.

      And we will also include our 4 piece HairMax Density Collection, a $95 dollar value – free!

      HairMax can help you not just regrow your hair, but also help you keep more of the hair you still have. The sooner you start treatment the better. We just want to pair you up with the right laser device! Remember, we give you 5 MONTHS to experience HAIRMAX, to see for yourself how HairMax can transform your hair. Think how it will impact the way you look and feel about yourself.

      What address should we send the LaserBand 41 to?”

      If Yes: Present Cross-sell #1

      Price Objection–

      I can understand your hesitation, (caller name). If that price is not convenient, I would recommend the Ultima 12 LaserComb – it has 12 laser diodes and provides a fast treatment in just 8 minutes, 3 times a week, and is priced at only $399, or 3 easy monthly payments of $133.00.

      Remember, we give you 5 MONTHS to experience HAIRMAX, to see for yourself how HairMax can transform your hair. Think how it will impact the way you look and feel about yourself.

      And we will also include our 4 piece HairMax Density Collection, a $95 dollar value – free!

      What address should we send the HairMax Ultima 12 to?”

      Price Objection–

      I can understand your hesitation, (caller name). If that price is not convenient, I would recommend the Prima 9 LaserComb – it has 9 laser diodes and provides a fast treatment in just 11 minutes, 3 times a week, and is priced at only $199, or 3 easy monthly payments of $66.33.

      Remember, we give you 5 MONTHS to experience HAIRMAX, to see for yourself how HairMax can transform your hair. Think how it will impact the way you look and feel about yourself.

      And we will also include our 4 piece HairMax Density Collection, a $95 dollar value – free!

      What address should we send the HairMax Prima 9 to?”

      If Yes: Present Cross-sell #1

       

      Cross-Sell #1 – Hair Fibers (available in 9 colors)

      Before I process your order, I wanted to let you know about our HairMax Hair Fibers. HairMax Hair Fibers are keratin protein hair building particles that blend and statically cling to your existing hair to hide thinning areas, instantly! They provide a dramatic increase in the density and volume of your hair and natural looking scalp coverage, instantly! And what's great is they are available in 9 different colors, to match your existing hair color.

      The HairMax Hair Fibers is just $35 and what’s great is if you order this today, it will ship for free. (Caller name), can we add the Hair Fibers to your order today? Great, what color do you prefer?

      $35.00

      Shipping = FREE s/h (when the customer purchases the Fibers at time of Device purchase)

      If Yes:   Add to Order Info on Existing Order and Close Sale

      If No:   Capture Order Info on Existing Order and Close Sale.

       

      ~~~~ [Agent Instructions] ~~~~~ Assume the Sale – by proceeding to the recap at the bottom of the page.If the customer does not accept the initial main offer, nor the 1st Upsell offer, continue to present the next offers listed below in order or according to the caller’s needs.     ~~~~~~~~~~~~~~~~~~~~~~~~~

       

      HairMax INBOUND SALES OFFER DETAILS (must be presented in this order):

      Initial Offer: The Prima 9 LaserComb - 11 minute treatment time and hand-held device

      Payment of $199.00

      Or 3 Monthly Payments of $66.33

      Shipping = FREE s/h

      Continuity: Continuity Density Bundle (Shampoo, Conditioner, Revitalizer) = $44.95 includes 10% discount for Auto-ship members, regularly priced at $49.95

      Future payments will entail $4.95 s/h

      Florida Residence Only: $4.95 s/h + Local Tax (7%) Continuity Density Bundle bills/ships 30 days after the initial order date, or at another monthly interval that customer selects (e.g. once every 2 months)

      Upsell #1: LaserBand 82 – 90 second treatment time and hands-free device

      Payment of $799

      Or 3 Monthly Payments of $266.33

      Shipping = FREE s/h

      Upsell #2: LaserBand 41 – 3 minute treatment time and hands-free device

      Payment of $549

      Or 3 Monthly Payments of $183.00

      Shipping = FREE s/h

      Upsell #3: Ultima 12 LaserComb – 8 minute treatment time and hand-held device

      Payment of $399

      Or 3 Monthly Payments of $133.00

      Shipping = FREE s/h

      Cross sell #1: Hair Fibers (available in 9 colors)

      $35.00

      Shipping = FREE s/h (when the customer purchases the Fibers at time of Device purchase)

       

      Value Package Contents:

      Infomercial Value Package includes Laser Device and 4 Products:

      (1) 8.5 ounce bottle Density Shampoo (1) 8.5 ounce bottle Density Conditioner (1) 3.4 oz. Density Activator (1) 30-day supply – Density Dietary Supplements

      Continuity offers:

      HairMax Activator

      Continuity: Continuity $33.50 (includes 10% discount for Auto-ship members, regularly priced at $37.00)

      HairMax Hair Fiber

      Continuity: Continuity $31.50 (includes 10% discount for Auto-ship members, regularly priced at $35.00)

      HairMax Density Collection Includes 3 Pieces: (1) 8.5 ounce bottle of Shampoo (1) 8.5 ounce bottle of Conditioner (1) 4.2 ounce Revitalizer

      Continuity: $44.95 (includes 10% discount for Auto-ship members, regularly priced at $49.95)

      Continuity HairMax Dietary Supplement (30-day supply / 60 Capsules)

      Continuity: $16.20 (includes 10% discount for Auto-ship member, regularly priced at $18.00)

      Continuity HairMax Density Shampoo (8.5 ounce bottle)

      Continuity: $18.00 (includes 10% discount for Auto-ship member, regularly priced at $20.00)

      Continuity HairMax Density Conditioner (8.5 ounce bottle)

      Continuity: $18.00 (includes 10% discount for Auto-ship member, regularly priced at $20.00)

      General Recap (please utilize order specific information provided to you in the HairMax CRM to complete your Customer Recap):

      (Customer Name), the card you used today will ONLY be charged $___________ for your order. The charge on your credit card statement will read “HAIRMAX LEXINGTON INTL”. You should receive your Order within 5-7 business days [OR FOR EXPEDITED SHIPPING: 3-5 business days]. Your Order includes the ____________ Laser Device and your free bundle of Density Shampoo, Conditioner, Activator, and a 30-day supply of our Dietary Supplements.

      (Customer Name), please remember that a signature is required when the order is delivered.

      Do you have any questions?

      Great! (Customer Name) In a moment I will ask you to read the last 4 digits of your credit card to serve as an electronic signature authorizing us to charge your card today [FOR 3 PAY CUSTOMERS, ADD: and monthly thereafter for the installment payments we’ve just discussed]. Please read the last 4 digits of the credit card number you are using today to confirm your order now.

      Closing

      Thank you (Customer Name)! Your order number is: [IBO, PLEASE PROVIDE THE ORDER # THAT APPEARS ON THE SCREEN AFTER PROCESSING THE ORDER]. Please keep this order number for your records. Should you need anything in the future, please don’t hesitate to call our customer care department Monday to Friday from 9am to 5pm Eastern, at 1(800) 973-4769, pressing Option 2 for support. I am so excited for you! We are anxious to hear your HairMax story. Welcome to the HairMax family!

       

      Sign up for news & special offers:

      Just added to your wishlist:
      My Wishlist
      You've just added this product to the cart:
      Go to cart page

      #title#

      #price#
      ×