Shipping Information - Old
This page contains answers to most questions regarding HairMax Shipping Information.
How do you ship HairMax laser devices, hair care products and accessories?
U.S. domestic HairMax laser device orders ship via UPS (with a signature required). International HairMax laser device orders ship via UPS and require additional customs, duties, taxes and fees to be paid by the customer upon delivery. All accessories and hair care products ship via USPS (without a signature required). Minoxidil can only be shipped domestically via UPS standard ground services. Please see our product pages for detailed information about shipping specific items. Please see our full Terms & Conditions for more general information on shipping.
What are the shipping options on HairMax laser devices? May I expedite my order?
We offer 3 shipping options on all HairMax laser devices. Domestic Standard Ground services are FREE. Expedite 2nd Day Business is $12.00 and Overnight is $24.00. All expedite orders must be placed before 2 pm EST and are shipped via UPS with signature required unless the customer request to have the signature waived when the order is placed.
How long will it take to receive my HairMax laser device order?
Once the package is released, domestic standard ground services take approximately 3-4 business days in transit. International shipment can take up to 7-10 business days to arrive.
Do I have to sign for my HairMax package?
Device orders shipped via UPS require a signature upon delivery, unless requested by the customer to be waived prior to submitting the order. Once the package ships with signature required, we are unable to remove the signature requirement while in transit. UPS will make up to 3 delivery attempts before returning the package back to sender.
Can a package be shipped outside of the US?
Yes, all international hair care product and accessories orders ship outside of the United States via UPS for $19.00 USD. Laser devices ship internationally UPS for $65.00. Once the package arrives, it is the customer’s responsibility to pay the additional customs, duties, taxes and fees (which are collected by the shipping carrier at time of delivery).
How much is standard ground shipping on hair care products and accessories and how long will it take?
We offer a flat rate shipping option on all hair care products and accessories for $4.95 via USPS without signature required. Domestic USPS shipments can take up to 5-7 business days to arrive. Laser devices ship domestic USPS for FREE and can take up to 5-7 business days. Hair care products and accessories ship internationally via UPS for $19.00 and can take up to 7-10 business days to arrive. Laser devices ship internationally UPS for $65 and can take up to 7-10 business days. Typically, hair care products and accessories that ship without a device do not require signature delivery.
May I have my package expedited to a PO Box?
When shipping to a PO Box, we ship by USPS only. Therefore, an Overnight delivery would not be an option. The package can be expedited via USPS Priority Mail which can take up to 3 business days in transit.
I placed an order several days ago and have not received it yet?
We are very sorry for the inconvenience. Please call us at 1-800-973-4769 or 561-417-0200, Monday through Friday, between the hours of 9 am and 5 pm EST, and a HairMax customer service specialist can assist you in tracking your order. During periods of extreme order volume, order shipments may be delayed.