Terms and Conditions
HairMax Australia is dedicated to your total satisfaction.
If you have suggestions or comments, please email us at firstname.lastname@example.org.
PO Box 550
Tel: +61 (0) 7 3198-2484
Orders are processed within 1-2 business days of order placement and are shipped with DHL, Australia Post/NZ Post. Overnight orders shipped to a PO Box can take up to 2 business days to be delivered. International orders ship via Aus Post are shipped Merch Express. For orders containing HairMax devices, tracking numbers are sent via email after shipment.
If the customer refuses delivery, HairMax Australia reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 20% restocking fee from any refund due.
Multiple shipping attempts from HairMax Australia may incur additional shipping fees.
International Orders – Customs/Duty Charges and Currency Conversion
Orders shipped internationally may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import process and are not charges from HairMax Australia.
International Shipping Notice
When placing an order for delivery outside the Australia, please be aware that the international shipping charge that appears in your Order Summary DOES NOT include Local Taxes, VAT and/or Duty that is assessed in the country your order will be delivered to. Such Local Taxes, VAT and/or Duty will be collected AT THE TIME OF DELIVERY.
If the package is refused by the customer, HairMax Australia reserves the right to deduct from any refund that is due all return shipping fees and applicable Taxes, Customs and Duties.
By placing an order for delivery outside the Australia, you agree to the foregoing terms and to pay all Local Taxes, VAT and/or Duty at the time of delivery.
Money Back Guarantee – 6 months
We want you to be completely satisfied with your HairMax laser device, so we provide a money back guarantee for orders placed directly with HairMax Australia: HairMax laser devices can be returned within 24 weeks (6 months) for a refund, less a 20% restocking fee on the total purchase price. (Please note that, if you are purchasing a HairMax laser device using a payment plan, the 20% restocking fee will be assessed on the full purchase price value of the laser device, and not on any individual payment(s) that you may have made prior to returning the HairMax laser device with our money back guarantee.) This money back guarantee is effective from the date of delivery. You will be required to obtain a Return Merchandise Authorization (described below) and pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through HairMax Australia are eligible for the money back guarantee.
Over 90% of our users do see noticeable benefits with continued HairMax use. Money back guarantee only valid for orders placed directly with HairMax Australia. Shipping fees on orders placed and shipped are non-refundable.
If you purchased your HairMax laser device directly from HairMax Australia, we offer a 24 week (6 month) return policy through our money back guarantee (less a 20% restocking fee off of the total purchase price, as described above). Returns cannot be made without a Return Merchandise Authorization number (RMA). Laser devices will only be accepted as a return, if they are in as-new working condition. Prior to returning, please call us at +61 (0) 7 3198-2484 to speak with an experienced customer support representative, and our support representatives will issue a unique RMA number and provide instructions on how to return laser devices. Our customer support hours are Monday through Friday from 9 am to 5:00 pm EST.
When returning your HairMax laser device, please include the RMA # (given to you by a HairMax Australia representative) on the front of the package. Ship Returns to: HairMax Australia PO Box 550, Kenmore 4069. When shipping your HairMax laser device, please obtain insurance for the full value of the device and a tracking # from the courier service for your records. This will allow you to see when your package was received by HairMax Australia. Once returned, please allow up to 7-10 business days for the refund to issue back to your method of payment or via check. Please note that once a Return Merchandise Authorization has been issued, the device must be postmarked for return within 10 days. Failure to comply may result in HairMax Australia refusing the parcel.
** Density Hair Care: Full Money Back Guarantee within 30 days of purchase, less shipping and $5.00 handling fee. Refund will be issued with 5 days of receipt of unused portion of hair care.
All returns/exchanges must include the complete device kit in order to receive a refund or an exchanged device.
Refunds for laser devices do not include return shipping fees, expedited shipping charges, and/or international shipping charge ($65.00).
All HairMax laser devices purchased through HairMax Australia or from an authorized distributor include a 2-year factory warranty against defects in materials or workmanship from Lexington International, LLC. HairMax Australia may extend this warranty period under certain conditions. For complete warranty information, please refer to the user manual (included in the packaging materials of your laser device).
To obtain warranty service, you must deliver the product freight paid, in either its original packaging or packaging affording an equal degree of protection, together with your name and address.
Placing an Order
A. Pricing Information; Availability
HairMax Australia cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on our website. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. HairMax Australia reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. HairMax Australia may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on our website from prices available in other marketing materials or media.
B. Order Acceptance and Billing
By placing an order, you represent and warrant that you have the right to use any credit card or other means of payment that you provide to HairMax Australia. All billing information you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms and Conditions and may result in cancellation of your order. Prior to accepting an order we may also request additional information from you. Verification of information may be required prior to the acknowledgment or completion of any purchase. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Lexington International may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products ordered, as well as all shipping and handling charges and applicable taxes.
HairMax Australia reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. HairMax Australia also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, “reselling” will be defined as purchasing or intending to purchase any product(s) from HairMax Australia for the purpose of engaging in a commercial sale of the same product(s) to a third party.
C. Promotional Codes
Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.
These terms and conditions and any agreement covering the purchase and sale of HairMax products with any customer and/or user, and the interpretation of its terms (collectively, “Agreement”), shall be governed by and construed in accordance with the laws of the State of Florida applicable to agreements negotiated, executed and performed wholly and solely within the State of Florida. The parties agree that the State of Florida’s conflicts of laws rules shall not apply to this Agreement or any transaction performed by or under this Agreement.
Jurisdiction and Venue
All customers and/or users of HairMax products (collectively with HairMax Australia, “parties”) irrevocably submit and consent to the sole and exclusive jurisdiction and venue of the Florida state courts in and for Palm Beach County, Florida, U.S.A. and the Federal Courts in and for the Southern District of Florida, U.S.A. The parties agree not to raise the defense of forum non-convenience.